Refund policy
Last updated: October 18, 2026
30-day money-back guarantee
If the adapter doesn't work with your car or you're not happy with it, you can return it within 30 days of delivery for a full refund of the product price.
Before you return: we can help
Most connection problems can be fixed in a few minutes (for example, a pairing step or a phone setting). Contact us first through our contact page and we'll help you set it up. If it still doesn't work for you, we'll start your return.
How to start a return
- Contact us within 30 days of delivery with your order number and the reason for the return.
- We'll reply with the return address and instructions. Items sent back without first contacting us can't be accepted.
- Ship the item back with a tracking number.
Return conditions
- The item must be returned within 30 days of the delivery date.
- Include all parts and accessories that came in the box.
- The item must not be damaged by misuse, accidents or modifications.
Return shipping costs
If the item arrived defective, damaged or we sent the wrong item, we cover return shipping. For all other returns, including compatibility returns, the customer pays for return shipping. Original shipping is free, so there are no shipping charges to refund.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a few extra days for the refund to appear on your statement.
Defective or damaged items
If your item arrives damaged or stops working because of a defect within 30 days of delivery, contact us with a short description and photos or a video. We'll send a replacement or issue a full refund, whichever you prefer.
2-pack orders
If you bought the 2-pack and return only one adapter, the refund will be the amount you paid for that unit after the 2-pack discount.
Exchanges
The only reason to exchange an item is if it is defective or damaged. In that case, contact us and we'll send a replacement.
Contact
Questions about returns? Contact us through our contact page.